At ZVYRO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

14-DAY RETURN POLICY

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.
• Have all original tags attached.
• Be in its original packaging.
• Be free from stains, odors, damage, or alterations.

Returns requested after 14 days from the delivery date may not be accepted.

ELIGIBLE RETURN REASONS

Returns may be accepted for the following reasons:

• Wrong item received.
• Defective or damaged product.
• Incorrect size received.
• Product significantly different from the description.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

• Products showing signs of wear, washing, or alteration.
• Products without original tags.
• Customized or personalized products.
• Clearance, final sale, or promotional items (unless defective).

EXCHANGE POLICY

We offer exchanges subject to stock availability.We offer exchanges subject to stock availability.

Customers may request:

• Size exchange.
• Replacement for defective items.
• Replacement for incorrect items received.

If the requested size or product is unavailable, a refund or store credit may be offered.

RETURN PROCESS

To initiate a return, please contact our support team within 14 days of delivery and provide:

• Order Number
• Customer Name
• Reason for Return
• Photos of the product (if damaged, defective, or incorrect)

Once your request is reviewed and approved, return instructions will be provided.

RETURN SHIPPING

• If the return is due to a damaged, defective, or incorrect item, ZVYRO will cover the return shipping cost.
• For size-related returns or customer preference returns, return shipping charges may be the responsibility of the customer.

REFUNDS

After the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Refunds are typically initiated within 5–7 business days after inspection.
• Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

ORDER CANCELLATION

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible, and the customer must follow the return process after delivery.

CONTACT US

For any return, refund, or exchange requests, please contact:

Email: support@zvyro.com
WhatsApp: +919372655766
Website: https://zvyro.com